Head of Training & Development

We are looking for a Head of Training & Development who will partner closely with Field Services Operations, Engineering, Safety, Quality, and HR to translate real-world technical requirements into structured programs. They lead a small but high-performing team, including a Training Coordinator, Training Specialist, and Instructional Designer who support scheduling, logistics, learner support, and content production.

What You'll Do:

* Lead and coach a Training Coordinator, Training Specialist, and Instructional Designer ensuring they execute logistics, documentation, content production, and learner support.

* Serve as the technical leader who translates engineering, operations, and safety requirements into clear curriculum, labs, and competencies.

* Partner across all divisions with Engineering, FS Operations, Safety, Quality, and HR to build an integrated, enterprise-wide training system.

* Provide direction on technical standards, instructional expectations, and program quality while developing the team's capability to support execution.

* Manage daily operations of the Orlando training center, ensuring lab environments, hands-on equipment, simulators, and tools are safe, ready, and fully functional.

* Oversee calibration, testing, setup, and maintenance of equipment working directly with technical SMEs to validate accuracy.

* Develop lab procedures, hazardous energy controls, equipment usage protocols, and readiness standards.

* Engineer realistic training scenarios, failure simulations, and hands-on exercises that mirror real field conditions.

* Lead the design and rollout of new hire programs across ERS, Transformers, Bus, TDEC, and Engineering.

* Build multi-week, multi-phase development pipelines that blend classroom instruction, hands-on labs, simulations, field onboarding, and competency assessments.

* Translate SME and operational insights into program architecture, flow, and learning paths.

* Direct non-technical team members to produce schedules, materials, documentation, and learner resources based on technical requirements you define.

* Personally own the technical design of curriculum, labs, skill checks, and troubleshooting exercises.

* Work with SMEs and field leaders to extract technical knowledge and convert it into structured, teachable content.

* Guide the Instructional Designer in transforming technical material into e-learning, manuals, simulations, videos, and instructor-led content.

* Review and approve all technical curriculum to ensure accuracy, compliance, and alignment with NETA, IEEE, NFPA, OSHA, and customer standards.

* Maintain version control and documentation excellence across all training materials.

* Deliver selected technical modules during launch phases and key programs.

* Build a "train-the-trainer" program that equips SMEs, supervisors, and foremen to deliver their subject matter effectively.

* Coach field leaders on instructional methods, lab facilitation, and technical demonstration best practices.

* Support skills assessments, job-readiness evaluations, and progression sign-offs.

* Oversee NETA certifications, PE and electrical licenses, CDL, crane/rigger certifications, and customer-required credentials.

* Serve as RMS's NETA Certified Representative, managing audits, reporting, compliance, and relationship governance.

* Maintain audit-ready records and coordinate with HR and Operations to ensure workforce compliance for project assignments.

* Manage multiple concurrent training projects with clear timelines, milestones, and deliverables.

* Oversee facility scheduling, instructor assignments, SME availability, equipment readiness, and curriculum development.

* Direct vendors for training equipment, simulators, LMS, materials, and certification programs.

* Provide regular updates to the CHRO and executive leaders on program status, pipeline throughput, and risks.

* Track and report KPIs such as pass rates, throughput, readiness, retention impact, and progression velocity.

* Measure training ROI through operational performance, safety outcomes, and workforce stability.

* Deliver executive-level reporting that shows program impact and workforce pipeline health.

* Evaluate and integrate emerging technologies such as VR/AR, digital twins, simulation environments, and mobile learning.

* Benchmark RMS programs against NETA, IEEE, NFPA, IEC, IBEW, OEM, and industry best practices.

* Continuously refine labs, curriculum flow, delivery methods, and competency models.

* Assume other duties as assigned.

The Experience We're Looking For:

* Bachelor's degree in Engineering, Electrical Technology, Industrial Technology, or related field (or equivalent field experience).

* 7+ years in electrical services, power systems, substation, transformer, or similar technical environments.

* 5+ years designing or delivering technical training programs, hands-on labs, or competency-based development.

* Strong understanding of electrical theory, safety practices (NFPA 70E, OSHA), and field operations.

* Experience building…