Client Service Specialist

Job Summary

The Client Service Specialist works with the entire team to coordinate all client service activities, focusing on delivering the ultimate client experience. Based in Winter Park, this position performs both teller functions and client service operations, building client advocacy and ensuring continued profitability of the banking center through organic growth and referral opportunities by setting and maintaining high service standards, creating positive client experiences, and fostering a culture of teamwork and collaboration.

• Assist customers with routine account‑related requests such as funds transfer, automatic transfers, stop payments, deposits, service charges, ATM and debit card usage, checking & savings transactions, and funds availability.
• Research and resolve customer problems, acting as a customer liaison between other departments when necessary.
• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes as appropriate, completing all necessary documents and affidavits.
• Cross‑sell bank products and services based on customer needs, in accordance with the bank’s program standards.
• Perform teller functions as needed.
• Audit and reconcile cash drawers, including ATM and vault.
• Count and package currency.
• Verify information on ATM/Debit card applications against the customer database; send exceptions to BSA Officer.
• Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access.
• Maintain the bank’s files for currency transaction reports and customer safekeeping receipts.
• Assist customers with internet and online banking issues.
• Assist Bank Officers when needed.
• Complete the following BSA requirements: read BSA/AML program policies; file Currency Transaction Reports; report suspicious activity to BSA Officer; complete all BSA/AML/OFAC related online courses; follow BSA/AML/OFAC policies and procedures.
• Other duties as assigned.

• Minimum Education:
  
  High School diploma or equivalent.
• Minimum Experience:
  
  1+ years of teller and client service experience.
• Preferred Experience:
  
  3+ years of banking experience.

• Ability to actively engage in conversations with clients and customers.
• Ability to present oneself and the company in a professional manner.
• Excellent cash handling skills.
• Knowledge of deposit, small business, and consumer loan products.
• Excellent verbal and written communication skills.
• Thorough knowledge of industry and regulatory compliance practices.
• Proficient in the use of a personal computer, business software, and banking software.
• Ability to complete tasks with accuracy.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to travel to multiple locations within Central Florida Market.

Cogent Bank is an Equal Opportunity Employer.