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Serotonin Centers is the nation’s premier anti‑aging and wellness destination. Our Aestheticians deliver advanced skin care treatments and personalized experiences that help clients look and feel their best. Using our tech stack —Zenoti, GHL, and digital tools—you will provide exceptional aesthetic services while supporting overall client wellness and center success.

The Aesthetician provides expert‑level skin care services, including Hydra Facial, chemical peels, and microneedling, while educating clients on treatment plan options and post‑care routines. You will collaborate with team members, contribute to sales goals, and uphold Serotonin’s standards of excellence in client experience and safety.

• 1) Skin Care Consultations & Personalized Treatments
  • Conduct thorough skin care consultations to understand client concerns and goals.
  • Perform Hydra Facial, chemical peels, and microneedling treatments with precision and expertise.
  • Tailor treatments to match client needs and chosen packages or membership for maximum treatment plan satisfaction.
  • SMART Goal:
    Complete 100% of scheduled consultations and treatments; achieve ≥90 client satisfaction on post-treatment surveys.
• 2) Client Education & Product Recommendations
  • Educate clients on treatment benefits, post‑care routines, and premium skin care products.
  • Upserve and recommend products to enhance treatment outcomes and client wellness.
  • SMART Goal: ≥80% of clients receive personalized product recommendations; maintain ≥60% product purchase adherence.
• 3) Service Excellence & Engagement
  • Greet clients warmly and create a relaxing, rejuvenating environment.
  • Engage in meaningful conversations to build trust and long‑term relationships.
  • SMART Goal: Maintain NPS ≥90; achieve ≥80% repeat booking rate for aesthetic services.
• 4) Sales & Membership Support
  • Promote memberships, packages, and center services aligned with client goals.
  • Collaborate with team members to meet monthly sales and membership targets.
• 5) Safety & Compliance
  • Maintain HIPAA and biohazard compliance; follow rigorous safety protocols for all treatments.
  • Ensure proper sanitation and sterilization of tools and treatment areas.
  • SMART Goal: Zero compliance violations; 100% completion of safety training annually.
• 6) Team Collaboration & Professional Development
  • Participate in daily huddles; keep trackers current and aligned with center goals.
  • Attend all role‑based meetings and complete compliance training in Sero Connect (Internal LMS).
  • Engage in ongoing education to stay current with industry trends and new techniques.
  • SMART Goal: ≥95% attendance at huddles/meetings; complete ≥1 professional development activity monthly.

• Client Satisfaction (NPS): ≥90
• Treatment Completion Rate: 100%
• Product Recommendation Adherence: ≥60%
• Compliance & Documentation Accuracy: 100%

• State Licensed Aesthetician with proven experience in Hydra Facials, chemical peels, and microneedling.
• Exceptional interpersonal skills; ability to create a welcoming and professional environment.
• Strong ability to work independently while collaborating effectively within a team.
• Prior sales experience and willingness to upserve skin care products.
• Proficiency in Zenoti and general business platforms.

• Zenoti — POS, scheduling, documentation, billing.
• GHL — CRM and marketing automation.
• Email & Teams — communication and coordination.
• Center trackers and whiteboard — daily goals and performance metrics.