Front Desk Receptionist

Position Overview

The Receptionist works under the direct supervision of the Clinic Manager. The environment is fast-paced and the position is multifaceted. This position is always patient facing and excellent customer service is crucial.

Reports to:

Clinic Manager

The Receptionist works under the direct supervision of the Clinic Manager. The environment is fast-paced and the position is multifaceted. This position is always patient facing and excellent customer service is crucial.

• Ensure that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Use a multi-line phone system to answer and appropriately route all incoming calls. Monitor phone line, text messages and fax communications.
• Uses the EMR to check in/out all patient visits. Collect account receivable balances.
• Conducts follow up calls to patients to discuss the patient’s progress and address any concerns
• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
• Participates in clinic marketing efforts and provides ongoing support to promote clinic profitability and success

• Filing patient records in a timely manner
• Accurately and securely maintain all financials for services rendered and products sold
• Responsible for verifying the accuracy of the daily receipts and developing a "daily batch" to be submitted to the Clinic Manager
• Assist with daily monitoring of inventory levels of all clinical and office supplies
• Trains additional staff on daily procedures when requested by the office manager and/or physician

• Motivational skills
• Must be able to multi-task, apply critical thinking skills, and provide highest level of customer service at all levels of the operation
• Interpersonal / human relations skills
• Ability to maintain confidentiality
• Ability to work with as part of the clinic team and corporate structure