Major Incident Leader, IT Service Management

A financial services firm is seeking an IT Service Management Incident Manager to oversee incident management processes in Florida. This role focuses on rapid restoration of IT services, ensuring compliance with ITIL standards, and facilitating major incidents. The successful candidate will hold a Bachelor’s degree in IT and ITIL certifications, with at least 5 years of experience in IT Service Management, particularly in regulated environments.

Strong skills in communication, leadership, and analytical thinking are essential for success in this position.
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