IT Service Desk Coordinator

Vinci Construction USA is a full‑service asphalt and construction company capable of handling projects of every size and scope. Our services include roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment.

Vinci Construction USA is a $1.4B company with 3,500 employees and 15 countries worldwide.

We are seeking a Service Desk Coordinator in Orlando, FL. In this role you will triage and manage support tickets (Tier 1‑2), provide routine issue support, deliver excellent customer service, communicate professionally with users and vendors, and escalating issues as needed. A bachelor’s degree or equivalent experience and at least one year of technical experience with hardware/software are required.

• Create, review and triage support Tier (1‑2) tickets on a timely basis, logging all incoming requests and categorizing them appropriately.
• Provide support for routine issues such as password resets, account unlocks, and other common problems that have been previously identified and documented.
• Communicate professionally and effectively with users to understand their issues, provide updates on ticket status, and verify concerns are addressed promptly.
• Communicate with users, vendors, and IT in a professional manner.
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Other duties as assigned.

• 1+ years of technical experience working with hardware/software.
• Bachelor’s degree or equivalent experience.
• Ability to utilize an ITSM system for change and incident management.
• Strong interpersonal, organizational, and customer service skills.

• To perform this job successfully, an individual must be able to perform each key duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent ability to sit for prolonged periods of time.
• Travel to locations to assist users or deploy systems as needed.
• Frequent ability to talk and hear, both in person and by telephone.
• Frequent ability to operate standard office equipment, using hand and arm dexterity.
• Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed.
• Infrequent ability to lift general office documents and materials, up to 10 pounds.
• Frequent vision abilities: close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

• Work generally performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required.
• Noise level in the typical office work environment is quiet.

• Company‑Paid Basic Life Insurance
• Company‑Paid Long‑Term Disability Policy
• Company‑Paid Vacation & Holiday Pay
• Company‑Paid Parental Leave
• Company‑Paid Maternity Leave
• Company‑Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short‑Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan with Employer Match
• Annual Company Stock Purchase Opportunities
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote a Drug‑Free Workplace.

For accommodations or inquiries during the application process, please contact Human Resources:
Blythe Construction, Inc.—Phone: 704‑375‑8474;
Hubbard Construction Company—Phone: 407‑645‑5500;
Eurovia Atlantic Coast, LLC—Phone: 704‑375‑8474.