Temp Insurance Operations Support

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Job Type: Part time

Exempt/Non Exempt: Hourly

Temp Insurance Operations Support - The Auto Club Group

This is a Part-Time Temporary position for three months beginning 6/1/26 - 9/1/26.

Under minimal supervision, the Insurance Operations Support accurately processes a variety of updates and changes to Brokered Business and Branded files and accounts.

• Conduct outbound telephone calls and correspond with customers to gather information, respond to inquiries, and resolve issues.
• Use knowledge of insurance policies and procedures to make recommendations to customers regarding accounts, additional coverage needed, or additional products needed.
• When necessary, review current policies, discuss coverage options, quote replacement coverage, and bind policies.
• Examine policy and determine appropriate adjustments to serve the best interests of both the member and the organization.
• Clerical duties include, but are not limited to:
  • Updating customer policies
  • Processing payments on carrier websites
  • Completing account terminations, performing manual data entry and quoting of Independent Agent Book Rolls based on information provided by the agency
• Manually enter data in IPM and Guidewire systems and quote leads that failed in the automation process based on information provided in data extract.
• Act as lead to answer inquiries, resolve problems and provide guidance and direction to various business partners.
• May participate in projects related to scope of work performed.

• Gather appropriate information and review documents to determine the required actions necessary to conclude processing.
• Create, run, and review reports to determine processing errors.
• Investigate and identify key issues and patterns from data (requires working between multiple spreadsheets and source systems simultaneously).
• Track quoting data for reporting (number of policies hitting stabilization cap, number of policies referred for revisions, etc.)
• Balance, review and edit a variety of reports and logs within scope of responsibilities.

• Complete processing and updates to accounts while ensuring efficiency and compliance with corporate and regulatory guidelines.
• Enter corrections and recode files when necessary.
• Review automated quotes that were unable to automatically bind and revise them to completion.
• Utilizes industry and agency knowledge to identify areas of opportunity and improve efficiencies.

Provide input regarding updates to processing and correction procedures. Take a broad perspective to solve problems and identify new solutions.

Insurance Operations Support will earn a competitive salary of $21.75 an hour.

• High School diploma or equivalent

• Minimum 2 years customer service.
• Providing a high level of customer-focused service.
• Servicing insurance policies and processing applications, renewals, and amendments.
• Reading and understanding correspondence from agents and insured.
• Processing transactions and posting information to the appropriate accounts.
• Performing manual data entry and quoting of Independent Agent Book Rolls based on information provided by the agency.
• Performing manual data entry and quoting for leads that failed during the automation process; as well as utilizing multiple spreadsheets and source systems simultaneously.
• Reviewing automated quotes that were unable to bind automatically and revise to completion.
• Adjusting completed quotes based on new information provided by insured before finalizing the binding process.
• Maintaining quoting data tracking for reporting purposes including the number of policies reaching stabilization cap, number of policies referred for revisions, etc.)
• Analyzing books of business for accuracy and identifying necessary revisions appending with process.

• Business practices (i.e., grammar and spelling).
• Business processing procedures.
• Data entry and processing techniques.
• Insurance processing techniques and requirements.
• Insurance terminology.
• General…