Service Line Director -B​/O

Winter Park, United States | Posted on 05/27/2026

The Service Line Director- B/O serves as the business unit leader for an assigned affordable housing service line, with full accountability for revenue growth, gross margin performance, client retention, regulatory compliance, and operational excellence.

This role owns financial results and delivery performance across a portfolio of engagements. Success is measured by achieving or exceeding revenue and margin targets, maintaining strong client retention, and ensuring all contracts meet established quality and compliance standards.

The Service Line Manager leads Project Managers and delivery teams, enforces financial and operational discipline, safeguards audit readiness (HCV, LIHTC, PIH, SEMAP, HQS/NSPIRE), and represents the firm in high-visibility, politically sensitive environments.

• Own revenue, gross margin, and profitability targets
• Ensure pricing integrity, scope control, and labor optimization
• Forecast revenue, capacity, and staffing needs
• Identify and mitigate margin risks
• Partner with Finance and Executive Leadership on performance reporting

• Hold Project Managers accountable for contract performance, budgets, timelines, and quality
• Standardize workflows and compliance controls
• Monitor portfolio health and intervene on financial, legal, or reputational risks
• Maintain audit readiness across all engagements

• Serve as senior representative in executive and Board-level settings
• Build trusted, institutional client relationships
• Protect contract stability, renewal positioning, and long-term revenue
• Identify account expansion opportunities
• Lead, coach, and evaluate Project Managers against financial and delivery outcomes
• Build bench strength and succession readiness
• Model accountability, ownership, and disciplined execution

• Manage service line documentation, reporting, and compliance records with accuracy and timeliness.
• Oversee workload distribution, scheduling, and administrative coordination for Project Managers.
• Maintain budgets, contracts, and invoicing workflows in collaboration with Finance.
• Ensure timely completion of internal requirements such as timesheets, updates, and data entry.
• Support onboarding and administrative setup for new team members.

• Drive scalable improvements to productivity and margin performance
• Champion systems and process innovation
• Align service line execution with enterprise strategy

• Bachelor’s degree required (Master’s preferred) or equivalent executive-level experience
• 10+ years in affordable housing administration (HUD – HCV/PBV, Public Housing, PIH, LIHTC, PBRA, SEMAP)
• 5+ years managing managers or senior leaders
• Experience overseeing large or complex portfolios (1,000+ vouchers or multi-site operations preferred)
• Direct P&L or budget accountability required
• Experience presenting to Executive Directors, Boards, or public stakeholders preferred

• Project Management certification (PMP or CAPM)
• Continuing professional development in leadership, financial management, operations, or compliance

• Financial Acumen:
  Understands revenue drivers, margins, utilization, and forecasting.
• Regulatory Expertise:
  Deep knowledge of HUD and affordable housing compliance environments.
• Executive Presence:
  Effective in Board-level and politically sensitive settings.
• Operational Discipline:
  Builds scalable systems and enforces performance standards.
• Adaptability:
  Performs under pressure in complex, public-facing environments.