Social Media Account Manager

Location: In person at Winter Park, FL 32789, five days per week

Reports to: Founder & CEO initially;
Digital Marketing Operations Manager once hired

Employment: Full‑time, hourly W‑2 employee

Compensation: $45–$52 per hour, depending on experience and demonstrated ability; no performance or subscriber bonus

Ace is an Orlando-area creator marketing and growth agency. We manage high-volume social portfolios across Instagram, X, Tik Tok, Snapchat, and other approved platforms. Our team combines hands‑on account operation, AI-assisted photo and video creation, client-supplied content, and daily performance analysis to grow each client's audience and revenue.

This is an account‑ownership role with hands‑on execution. You will be responsible for the social performance and day‑to‑day health of a portfolio of one to five clients. Each client may have approximately two accounts on every active platform, so the portfolio can include dozens of individual social accounts.

You will oversee the operators working on accounts within your client portfolio. You can assign tasks and posting plans, review execution, identify missed work, and elevate repeated failures to leadership. You will also personally run selected accounts—both for clients in your own portfolio and, when coverage requires it, for clients overseen by another Account Manager.

We deliberately divide a client's accounts across multiple trained operators. One person's absence, mistake, or access problem should never put the client's entire social presence ar ownership, backup coverage, documentation, and reliable handoffs are essential parts of the job.

This is not a people‑management‑only position and it is not just a content‑production position. You are expected to make the complete account system work: strategy, task assignment, daily posting, AI content, client communication, account health, recovery, coverage, and growth.

• Own the operating plan, standards, and results for one to five assigned clients.
• Assign tasks and posting plans to the operators working on accounts within your client portfolio.
• Review execution, identify missed posts or quality problems, follow up directly, and elevate repeated failures to leadership.
• Maintain an accurate account‑ownership map, backup coverage, access procedures, calendars, and handoff notes.
• Personally operate selected accounts within your portfolio and selected accounts from other portfolios when needed.
• Keep client work moving when another operator is absent or an account has an emergency.

• Run assigned Instagram, X, Tik Tok, and Snapchat accounts from setup through daily execution.
• Build and maintain profiles, bios, link‑in‑bio pages, tracking links, content calendars, and platform‑specific workflows.
• Publish or schedule the daily volume required by each account's operating plan.
• Follow platform‑specific cadence. For example, an Instagram plan may require two Reels and three Stories per day, while a Snapchat plan may require two Spotlight posts, ten Story posts, and one Public Profile Story per day.
• Monitor daily views, follower growth, reach, engagement, profile activity, link traffic, and other available performance signals.
• Keep accounts active, accurate, secure, on brand, and in good standing.

• Monitor warnings, restrictions, bans, access failures, security issues, and unusual performance declines.
• Submit appeals and coordinate identity‑verification or platform‑support requirements with the client.
• Coordinate replacement accounts, devices, access, and recovery steps when required.
• Document incidents, ownership, actions taken, and next steps so coverage does not depend on one person.
• Escalate emergencies quickly and remain available for required weekend account support.

• Use Higgsfield to create the AI photos and videos required by assigned account plans.
• Produce account‑specific daily volume; an AI‑driven Instagram account may require two original AI videos per day.
• Use Claude and ChatGPT for planning, research, analysis, quality oversight, and…