SLM - Consulting SME

Winter Park, United States | Posted on 08/02/2026

The Service Line Manageris responsible for overseeing the day today operational performance of assigned affordable housing programs(HCV, LIHTC, PIH, SEMAP, HQS, NSPIRE) while supporting team leadership, client relationships, and financial oversight.

This role manages Project Managers, ensuring consistent delivery ofquality, compliance with HUD and affordable housing regulations, and adherence toestablishedworkflows and performance standards.

The Service Line Manager monitors project health, resolves operational issues,maintains administrative accuracy,has attention to detail, theabilityto adapt quickly,and partners closely with Finance and Service Line Leadership on reporting and resource planning.

This role also plays a keyrolein strengthening client trust, supporting portfolio stability, driving process improvements that enhance efficiency and service excellence,enforces financial and operational discipline, safeguards audit readiness, andrepresentsthe firm in high visibility,and politically sensitive environments.

• Support forecasting of revenue, staffing, and capacity needs for assigned contracts.
• Monitor budget adherence, labor utilization, and scope alignment.
• Ensureaccuratepricing application, timesheet completion, and allocation review.
• Identify and mitigate margin risks.
• Partner with Finance on routine reporting and budget tracking.

• Oversee Project Managers performance  of assigned projects to ensure timelines, quality, and contractual requirements are met.
• Ensure Project Managers follow standardized workflows and compliance practices.
• Review project health dashboards and assist in resolving delivery or operational challenges.
• Support audit readiness bymaintainingproper documentation and adherence to internal controls.

• Serve asprimarypoint of contact for operational level client communications.
• Build andmaintainpositive working relationships with client managers and supervisors.
• Support contract stability byidentifyingserviceconcernsearly and coordinating solutions.
• Elevate high impact client issues or risks to the Service Line Director as appropriate.
• Serve as senior representative in executive and Board level settings
• Lead data supported client communication built on transparency, trust, and operational predictability.
• Provide strong presentation, facilitation, and engagement skills with the ability to confidently communicate complex information, whilerepresentingthe company professionally.
• Manage and coach Project Managers to meet service delivery expectations.
• Conduct performance reviews and provide guidance for continuous improvement.
• Address routine performance issues and partner with leadership on escalated concerns.
• Support staffing coordination, workload balancing, and team scheduling.
• Assistin onboarding and training of new team members.

• Maintainaccurateservice line documentation, reports, and compliance records.
• Oversee contract related administrative tasks including contracts,maintaining budgets,invoicing support, timesheet compliance, and data entry accuracy.
• Ensuretimelysubmission of internal administrative requirements across the team.
• Coordinate weekly updates, project status reports, and client deliverables.

• Identify opportunities to streamline workflows and enhance team productivity.
• Ensure consistent implementation of standardized processes across projects.
• Provide recommendations to Service Line Leadership to improve service quality and operational efficiency.

• 10+ years of experience in affordable housing administration (HUD:HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).
• 5+ years supervising teams or Project Managers.
• Experience managing multi-site or moderately complex portfolios strongly preferred.
• Familiarity with budgets, financial reporting, and operational metrics.
• Experience collaboratingwithand presenting toclient leaders or public-sector stakeholders is preferred.

• PMP or CAPM certification preferred.
• Continued professional development in leadership,financial management,operations, or compliance.

• Travel:
  Minimum 50% up to 80% depending on assigned contracts and operational needs.

Every role requires Core Values alignment to find success at AMA Consulting Group.

Integrity Highest ethical standards in all our actions Building a foundation of trust with our clients and our team Demonstrating reliability and Credibility in every aspect of our work Maintaining honesty and trust

Ownership Taking responsibility and accountability for our actions Being custodians of our collective success with care and determination Recommitting to our goals and responsibilities with every challenge

Results Driven Making empowered decisions that drive positive impactful solutions. Keeping the success of our clients as the primary goal Stretching the limitations of what…