Dual Store Manager

Responsibilities

• Strategically drive business to achieve store sales and profitability goals, train and develop the store team, and work to consistently achieve the highest level of operational excellence.
• Create a memorable in‑store environment by inspiring the team to consistently provide customers with the highest levels of customer service.
• Consistently exhibit best practices in customer service, sales generation, and customer outreach to create a customer‑service focused environment.
• Drive customer service excellence in all store aspects, including appearance, merchandise display, product placement, story layout, and selling procedures.
• Consistently achieve and exceed total store goals and key performance indicators (KPIs) as determined by the Company.
• Recruit, hire, and retain a high‑performing management and associate store team.
• Direct and supervise staff daily activities.
• Provide recognition to team members for exceptional performance, and offer ongoing constructive feedback and coaching to encourage growth and development.
• Develop and train internal talent to reach its full potential and build a strong internal bench for future leadership roles.
• Ensure the store meets all Company standards and expectations regarding merchandising, visual presentation, safety, functionality, security, and compliance with local, state, and federal regulations.
• Develop and maintain store clienteling processes and standards, and ensure associate participation and compliance.
• Develop strong knowledge of Company history, brand aesthetic, brand philosophy, and lifestyle, and effectively communicate this information to sales team and customers to support sales generation.
• Set standards for maintaining a neat and organized stockroom, storage area, and shipping/receiving area to allow safe and efficient access to products by stock and sales associates.
• Manage and adhere to all operational processes, policies, and functionality related to people policies, merchandise management, security, loss prevention, and facility maintenance.
• Partner with the corporate retail team to build community relationships and events that drive traffic and sales.
• Perform tasks to support the smooth operation of all store operations, including timely submission of personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
• Monitor store inventory levels and partner with the corporate team to maximize sales through product replenishment and communication of product needs.
• Manage inventory audits and reconcile any inventory discrepancies.
• Perform other duties as required that are necessary to support the business.

• College degree in Business or related field is preferred.
• 5+ years of experience, with 3+ years in a supervisory/management position in a customer‑service‑focused retail apparel environment.
• Strong computer skills — proficient in Outlook, Excel, and Word.
• Experience with POS systems, inventory management functions, retail merchandising concepts, and retail visual concepts.
• Proven ability to analyze selling reports, identify business trends, and respond quickly to the needs of the business to drive sales results.
• Ability to interpret policies and procedures to resolve customer and employee issues.
• Effective leadership and interpersonal skills, strong analytical and problem‑solving skills.
• Excellent communication skills, both written and oral.
• Excellent time‑management skills.

• Lift and/or move up to approximately 50 pounds frequently.
• Bending, stooping, and kneeling required – frequently.
• Climbing ladders – occasionally.
• Routine standing for up to 8 hours during the shift.
• Must work varied hours, including nights, weekends, and holidays as needed.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401(k) with company match, discounted stock purchasing, education reimbursement options, and amazing product discounts.

This Company is an equal‑opportunity employer and does not discriminate against qualified applicants on the basis of race, color, sex, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, or any other characteristic protected by law.