Party & Event Host

Store Event Coordinator – Orlando/Winter Park, FL. Plan, coordinate, and facilitate events (including children’s birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they’re looking for, ensuring a fast and friendly checkout experience, and completing operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on the benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms.

To support store operations and customer service as needed.

• Energetic, enthusiastic, and personable.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent interpersonal skills.
• Experience working with children and children’s events.
• Good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Ability to perform essential functions with reasonable accommodation if needed.

• Public retail store setting; some stock rooms may not be climate controlled; some outdoor work may be required for retrieving shopping carts or unloading trucks.
• Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Please ensure compliance with all applicable laws and regulations.

Michaels is an Equal Opportunity Employer. We are committed to creating, innovating, and being better together for all team members and all customers.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, we assure people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the application or interview process, to perform essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).

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