Front Desk Staff & Kids Lounge

barre3 studios are independently owned and operated

Operations Team members at barre3 barre3 Winter Park are responsible for maintaining a clean, organized and welcoming studio environment, while focusing on client connection and sales. They are asked to foster strong client relationships, provide exceptional childcare in a safe and supportive environment, and ensure the smooth daily operations of the studio. This includes sales responsibilities such as promoting memberships, retail, and class packages.

Collaboration with the team is essential to maintain high operational standards, execute special projects, and contribute to a positive and memorable client experience. They also assist the Studio Owner/Manager with daily tasks outlined in the barre3 Winter Park SOPs for studio cleanliness and maintenance.

This position serves as a barre3 brand ambassador and requires that you are familiar with barre3’s mission, vision, core values, and guiding principles. All Operations Team members are required to complete the required barre3 onboarding and sales training courses on the b3 HUB. This required training will equip the team member to provide a remarkable experience for clients that is aligned with the barre3 standards and values.

Trial period of 2 weeks.

• Greeting and welcoming clients, addressing them by name
• Creating a warm and supportive studio environment
• Executing strong communication skills and a professional presence
• Problem solving - thinking on your feet, listening and empathizing
• Speaking confidently and authentically about the barre3 class types

• Knowing studio pricing options, policies, and sales tools
• Confidently implementing the barre3 sales approach - selling memberships, class packages, and retail to potential clients and existing members
• Demonstrating proficiency with Mariana Tek booking platform
• Utilizing studio specific sales tools to meet conversion and retention goals
• Supporting in-studio and off-site events as needed

• Partnering with other team members on shift to create a remarkable client experience
• Supporting fellow staff when possible by trading shifts and subbing
• Maintaining punctual, regular and predictable attendance

• Sustaining a clean, sanitary and organized studio atmosphere at all times
• Preparing the studio for the following classes and shifts
• Ensuring the bathrooms are clean and stocked with all amenities

• Providing activities to engage children and welcome them into the space
• Connecting with parents before and after class
• Soothing upset children
• Kindly redirecting inappropriate behavior
• Working with the team to know when to pull a parent out of class
• Maintaining cleaning and safety standards, as determined by the studio

A regular meeting cadence allows team members to stay up to date on any new policies and procedures. It also creates an opportunity to connect and experience share

• Staff updates via email and Slack
• Regular trainings and workshops

• Experience in customer service, sales, and childcare preferred
• Excellent customer service, communication, interpersonal and problem-solving skills
• Ability to multitask, work independently, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency in basic computer skills, including email, document creation, and data entry
• Ability to lift and move up to 25 pounds regularly, and up to 100 pounds occasionally