Call Center Coordinator​/Sales

• Provide the initial contact for clients with The Recovery Village.
• Conduct brief telephone screenings to determine the nature and extent of clients' presenting issues and service fit.
• Obtain insurance information when applicable.
• Complete intake assessments and discuss admissions with the Admissions Director.
• Refer clients to more suitable facilities when The Recovery Village is not an appropriate match.
• Maintain strict client confidentiality.
• Demonstrate a positive image and provide friendly, professional telephone service.
• Answer telephones within three rings using an appropriate greeting.
• Obtain key information to support first-call close and connection processes.
• Build rapport and establish expertise with callers.
• Conduct pre-admission assessments to determine appropriateness for admission.
• Provide program and facility information to prospective clients and families.
• Make copies and send faxes as needed.
• Maintain clear communication with supervisors and co-workers.
• Follow The Recovery Village policies and procedures.
• Receive and screen visitors and telephone calls.
• Work as a positive team member.
• Perform other duties assigned by the Director of Admissions and Call Center Supervisor.
• Participate in staff meetings as needed.
• Provide potential business development referrals to the Director of Business Development.

• High School diploma or equivalent.
• Experience in sales highly desired, especially Complex Selling.
• Any experience working in Mental Health or Addiction Treatment is very helpful.
• Maintain strict client confidentiality.
• Comply with state and federal nondiscrimination laws and policies.
• Work in a drug‑free workplace.

Demonstrates expertise in client intake processes, including conducting assessments and maintaining confidentiality. Possesses strong communication skills to build rapport with clients and provide accurate information about services.

• Client Intake Assessment
• Mental Health Experience
• Sales Experience
• Confidentiality Compliance
• Communication Skills

• Intake Assessment
• Telephone Screening
• Insurance Information Collection
• Pre-Admission Assessment
• Complex Selling

• Rapport Building
• Professional Telephone Service
• Team Collaboration
• Positive Attitude
• Clear Communication

• Mental Health
• Addiction Treatment
• Client Confidentiality
• Nondiscrimination Laws
• Drug‑free Workplace

• Fax Machine
• Telephone System