Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources; review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Collaborate with nearby store locations to properly and fully on‑board customers, practice skills, share knowledge, and perform store operations, opening and closing procedures, and key management.
• Maintain a customer‑obsessed attitude, be friendly and engaging, build rapport, trust, and loyalty, and exceed customer expectations; proactively reach out to potential customers to drive sales activity, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, to device support and account servicing.

High School Diploma or GED (Required)

At least 6 months of customer service and/or sales experience, retail environment preferred (Required)

• Customer Satisfaction – Passionate customer advocate with desire to be oneself when connecting with customers, balancing experience and performance goals (Required)
• Team Building – Desire to be part of the game‑changing T‑Mobile store team, willingness to work alongside peers and store leaders, share best practices, and provide resolutions to issues (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

No DOT regulated position. Safety Sensitive Position:
No.

Hourly Base Pay: $16.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Full‑time and part‑time employees have access to medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; paid holidays; parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D…