PACE Scheduler

Neighbor Health is a community health center serving the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

Responsible for the coordination of scheduling home health staff and services as ordered by ESP Nurses and in accordance with the individual care needs and requirements of ESP participants. Communicate effectively with staff, participants, families, and contractors. Independently problem‑solve with participants, families and staff in accordance with job role/scope of practice. Seeks input from supervisory staff as appropriate to resolve scheduling issues and conflicts.

Work effectively under time‑limited circumstances and with minimal supervision.

• Schedule in‑home services for ESP participants as established and requested by clinical staff of ESP.
• Coordinate referrals for a panel of participants and complete all aspects of the referral process.
• Coordinate all contracted in‑home services with preferred vendors. Review participant list and visit weekly for accuracy, make changes as needed and update schedules and clients.
• Notify Home Care Management weekly that the lists have been received and reviewed.
• Coordinate notification of participants with changes with vendors. Document notification in telephone encounters in the EMR.
• Responsible for EPIC scheduling of all visits and documentation of all changes.
• With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
• Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

• High School graduate or equivalent
• Good organizational skills
• Ability to problem‑solve
• Excellent telephone communication skills
• Strong computer skills, especially Microsoft, Windows, Excel
• Mature coping skills

Starting at $21/hr up to $30/hr based on experience.

Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to  or call  to let us know the nature of your request.

Neighbor Health participates in the Electronic Employment Verification Program, E‑Verify. As an E‑Verify employer, all prospective employees must complete a background check before beginning employment.