Workforce & Professional Development Specialist

Position Summary Transform lives by providing operational and administrative support for open enrollment continuing education courses and events, contract training courses, and conferences, ensuring efficient execution of scheduling, registration, logistics, and customer service. Part-time position working 20 hours per week.

Duties & Responsibilities Build and maintain courses in registration systems (e.g., People Soft, Lumens, Ellucian). Serve as primary contact for registration support with online and over the phone registrations. Maintain accurate course and student records. Coordinate classroom setup, materials, and technology needs. Provide administrative support for facility rental contracts including customer support and billing. Prepare instructor materials, purchase course materials, and provide course rosters.

Support in-person courses, conferences, seminars, and events (including occasional evenings). Communicate with instructors regarding course logistics. Enter pay and mileage for instructors, as well as assist with reimbursements for class materials. Provide high-quality customer service to students and internal stakeholders. Distribute and collect course evaluations. Prepare and invoice companies for contracted services. Work with confidential employer and student information. Provide exceptional customer service for Workforce & Economic Development division and college, in general.

Other duties as assigned. Qualifications Associate degree in business, marketing, event planning, or related field required. Bachelor’s degree preferred.

Experience with registration systems and Microsoft Office applications required. Prior experience in supporting class or program development preferred. Experience in People Soft or similar Enterprise System preferred. Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills. Must possess ability to:
Place a high priority on the (internal or external) customer’s perspective when making decisions and taking action; implement service practices that meet the customers’ and own organization’s needs. Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time. Ensure others contribute to organization strategies by focusing them on the most critical priorities, measure progress, and ensure accountability against those metrics.

Set up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Take prompt action to accomplish work goals;

take action to achieve results beyond what is required; be proactive. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. Demonstrate a positive attitude and approach toward work. Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits Compensation is dependent upon experience and qualifications. A pro-rated amount of paid time off will be associated with this part-time position.

How To Apply

To be considered for this position, you must complete an online application. You should have the following information available when completing an application:
Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered. Incomplete applications or applications noting "See Resume" will not be considered. Please note that Mid-State’s main form of communication during the recruitment process is…