Customer Service Representative; BANK TELLER Wisconsin Rapids, WI

CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER)

Full-Time | Wisconsin Rapids, WI

Wood Trust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We’re looking for someone who enjoys helping others, thrives in a customer‑facing role, and takes pride in delivering exceptional service. If that sounds like you, we’d like to welcome you to our Customer Service Representative (CSR) team.

Did You Know? Wood Trust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $7.6 billion in client assets under management and $675 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 35 states.

Since 1891, our core value has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long‑term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.

As a CSR
, you will be the welcoming face of Wood Trust, ensuring a positive total customer experience by supporting both individual and business clients. This role is ideal for someone who is personable, detail‑oriented, and comfortable working in a fast‑paced environment.

• Greeting customers warmly and providing exceptional service
• Processing routine financial transactions (deposits, withdrawals, check cashing, loan payments, money orders)
• Balancing your cash drawer accurately at the beginning and end of each shift
• Verifying customer identification and following security procedures to prevent fraud
• Educating customers on bank products and digital banking tools
• Assisting with account maintenance such as address changes, card replacements, and inquiries
• Referring customers to specialists for loans, investments, or more complex needs
• Maintaining confidentiality and adhering to all banking regulations
• Handling cash and negotiable instruments with accuracy and care
• Supporting branch operations with administrative tasks and recordkeeping