Member Services Coordinator; Billing), Riverbend

Position: Member Services Coordinator (Billing), Riverbend
Location: Kohler

** Member Services Coordinator (Billing), Riverbend*
* _Work Mode:
Onsite_

*
* Location:

** Kohler, WI

** Opportunity*
* The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions.

Specific Responsibilities

** Member Billing & Account Management*
* + Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage‑based charges.

+ Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services.

+ Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly.

+ Maintain accurate and up‑to‑date member account records in the club management and accounting systems.

+ Ensure accurate setup and closure of member accounts across all Kohler platforms.

+ Assist with daily, monthly, and period‑end reconciliations related to member activity and revenue.

+ Support internal and external audits by providing documentation, reports, and detailed account research.

+ Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy.

** Member Communication & Service*
* + Serve as a primary point of contact for members about billing inquiries, statements, and payment questions.

+ Communicate financial information with professionalism, discretion, and a service‑oriented mindset.

+ Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies.

** Administrative & Executive Support*
* + Manage purchase orders (POs) monthly and identify any that have expired or require renewal.

+ Process and pay invoices accurately, following internal controls and approval procedures.

+ Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow‑up.

+ Track deadlines and ensure prompt completion of administrative and finance‑related action items

** Reporting & Confidentiality*
* + Prepare billing, revenue, and administrative reports for leadership as requested.

+ Monitor outstanding balances and support collection efforts in a professional, member‑centric manner.

+ Maintain strict confidentiality of member financial data and Club records at all times.

** Professional Standards*
* + Uphold the Club's service philosophy, professionalism, and discretion in all interactions.

+ Demonstrate accuracy, accountability, and sound judgment in financial and administrative responsibilities.

+ Maintain strong organization skills and diligence while managing multiple priorities and deadlines.

** Work Environment / Schedule*
* + This is a five day a week, onsite position.

+ Position is primarily Monday - Friday, with typically one Saturday per month, or as needed, to ensure business needs are meet.

+ Professional attire needed and provided by Riverbend.

This is a Full-Time position working weekdays and weekends. Shifts vary between 8am-11pm.

** Skills/Requirements*
* + High school diploma or GED required; associate or bachelor's degree in accounting, finance, business, or hospitality preferred.

+ Minimum of 2 years of experience in billing, accounting support, or administrative finance; private club or hospitality experience preferred.

+ Proficiency in accounting systems, club management software, and Microsoft Office (Excel,

+ Outlook, Word).

+ Strong written and verbal communication skills.

+ High level of integrity, discretion, and professionalism.

** _Applicants must be authorized to work in the US without requiring sponsorship now or in the future._*
* _The hourly range for this position is $18.30 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._

** Why Work at Kohler Co.?*
* Kohler Co.'s mission is to contribute to a higher level of gracious living…