Service Advisor/Parts Associate
Listed on 2026-08-11
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Automotive
Automotive Technician, Heavy Equipment Mechanic
Bull Falls Harley-Davidson of Wausau, WI has a great opportunity for an experienced Service Advisor and/or Parts specialist to join our dealership! Bull Falls Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level.
We offer a competitive base pay plus commission, 401k with generous company match, paid vacation, health insurance, employee discounts, life insurance, and onsite training.
- Motorcycle riding experience and knowledge is preferred
- At least 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine.
- Knowledge and experience with servicing Harley-Davidson motorcycles is a plus.
- Superior communication and customer service skills.
- Ability to get along with a broad customer base.
- Competitive base pay with commission
- Ongoing professional training
- Medical & Dental Insurance
- 401(k) Retirement w/company match
- Life insurance
- Employee discounts
- Paid Vacation
- Assist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfaction
- Diagnose problems accurately, and clearly describe them on the repair order
- Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer
- Assign jobs to technicians based on skill level and current resource utilization
- Review work-in-progress to ensure quality and timeliness
- Determine correct part numbers on repair orders and assist the parts department
- Work directly with customers on Parts & Accessories purchases
- Perform cashier functions, as needed
- Make estimates for internal trades and damage repairs
- Open & close all customer paid, warranty, and internal repair orders
- Follow procedures for quick and efficient handling of warranty items,
- Become familiar and efficient with all phases of the computer system
- Handle phone calls promptly and efficiently
- Maintain a clean and well stocked department
- Assist in department inventory management.
- Stay up to date on product knowledge and monthly Harley-Davidson training.
Job Type: Full-time
Benefits- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Education:
High school or equivalent (Preferred)
Experience:
Service Writing: 1 year (Preferred)
Service/ Parts: 1 year (Preferred)
License/Certification:
Motorcycle License (Preferred)
Work Location:
In person
Bull Falls Harley-Davidson 1570 County Rd XX Rothschild, WI54474
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