Quality & Process Improvement Manager
Listed on 2026-03-06
-
Business
Business Development
Quality & Process Improvement Manager
Location: Sheboygan, WI
Job Type: Full-time, On-site
Industry: Machinery Manufacturing
Salary: $90K-$120K
Company SummaryA leading provider of automated packaging solutions
, this company has been at the forefront of innovation, helping businesses streamline packaging processes for increased efficiency and quality. With a commitment to continuous improvement and customer experience
, they pride themselves on a collaborative, fast-paced culture that drives operational excellence. Recognized as a Top Workplace for multiple years
, they are seeking passionate individuals to join their growing team.
The Quality and Continuous Improvement Manager will play a key role in enhancing customer interactions, optimizing service delivery, and driving quality assurance across the organization. This role combines process improvement, customer journey mapping, and data-driven quality assurance to create a seamless and efficient customer experience. The ideal candidate will have a strong background in Lean Six Sigma, customer service operations, and cross-functional collaboration
.
- Develop & implement quality standards for customer interactions, service delivery, and parts fulfillment.
- Lead continuous improvement initiatives using Lean Six Sigma methodologies.
- Oversee customer journey mapping
, identifying service pain points and driving improvements. - Manage call center quality assurance to enhance first-call resolution and customer satisfaction.
- Analyze customer feedback and operational KPIs to optimize service performance.
- Collaborate with internal teams to align quality initiatives with business goals.
- Utilize data analytics tools (Tableau, Power BI) for reporting and decision-making.
- 5+ years in quality management, process improvement, or call center operations.
- Lean Six Sigma certification strongly preferred.
- Experience with CRM and customer service tools (Salesforce, NICE, Five9).
- Strong data analysis and reporting skills
. - Bachelor's degree in business, engineering, or a related field.
- Experience in packaging, manufacturing, or automation industries is a plus.
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