Product Customer Service Centre Manager

Product Customer Service Centre Manager

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you.

If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Key Responsibilities Duties:
The Product Customer Service Centre Manager at CNH Industrial America LLC in Sturtevant, WI will be responsible for overseeing a team of production and logistics specialists to support manufacturing. Manage and build the monthly operation plan and drive overall plant forecast and production plans. Direct order to delivery execution, working with commercial sales, manufacturing operations, engineering, finance and materials. Manage customer demand and supply chain resources and update and flex production to solve dynamic scheduling changes.

Oversee the tire and wheel supply chain for large tractor assembly. Manage report of daily and monthly production schedule adherence. Manage scheduling and delivery of Fargo axle production. Manage scheduling and delivery of sister plant requirements – Benson cabs, Harbin components, Grand Island valves. Manage and direct prioritization of final completion of Tractor production for shipping and delivery. Oversee direct report training and safety management audit completion.

Complete direct report performance management process.

Salary: $135,845- $182,850 /year

Experience Required

Minimum Requirements:

Requires a Bachelor's degree in Business, Marketing, or a related field plus 10 years of experience in operations and supply chain management or related occupation. The 10 years of experience must include 10 years of experience with each of the following: (1) forecasting anticipated demand inventory supply and customer lead times based on sales, demand, and capacity; (2) statistical forecasting models, including theory on constraints and predictive models for data analysis and reporting;

(3) collecting, analyzing, and interpreting data to identify trends, forecast needs, and optimize schedules; (4) project management principles, including timeline management, constraint analysis, and budgeting for scheduling and managing timelines; (5) production scheduling and inventory management with ERP systems, including SAP; (6) data analysis and tracking in Excel; and (7) building cross-department partnerships.

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future.

To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off.