Sales Support Representative

The Sales Support Representative works closely with Account Executives and customers to provide a customer experience that exceeds expectations. This role acts as the first point of contact for customers who call or walk in handling a variety of customer requests for both managed and house accounts. Successful and ambitious Sales Support Representatives will have the opportunity to transition into Account Executives in time.

• Work with Account Executives to handle all customer requests including, but not limited to product information, quote requests, artwork, placing orders, order status inquiries and any other various customer needs.
• Handle inbound phone calls and email requests from all customers, assigned and house accounts.
• Assist walk in customers with product questions, creating quotes or orders, or with pickups.
• Identify opportunity with customers, assigned or not, and properly involve sales reps
• Create online team stores for customers to support company initiatives and customer needs.
• Other duties as requested

• Excellent communication via phone, email, and in person
• Ability to work in a fast paced environment adjusting priorities effectively
• Works well in a small business environment as a team player
• Understands technology and is able to learn systems and processes quickly
• Experience with apparel is a plus.