Noah's Ark - Admissions Supervisor - Seasonal

Location: Wisconsin Dells

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

The Admissions Supervisor assists with managing the day-to-day operations of the Admissions department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point of sale procedures. This position also assists with scheduling Admissions team members and addressing any guest concerns at the main gate.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

We are currently looking for a:

Noah's Ark
- Admissions Supervisor
- Seasonal

Roles & Responsibilities :

Roles & Responsibilities :

Supervisory Duties:

Supervise the daily operations of the Admissions team and any other assigned departments

Lead by example, attitude, and as a representation of Noah’s Ark core values

Act as an approachable mentor and coach to all assigned team members

Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed

Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

Ensure that all required meal and other breaks are being given in accordance with Wisconsin law Ensure daily sign-in sheets are completed and submitted each day Assist with team scheduling and timekeeping activities

Departmental Duties:

Welcome guests to the park in a warm and friendly manner.

Courteously assist guests with questions and complaints

Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards

Ensure that the Main Gate operation remains clean and organized to maintain a great first impression for incoming guests

Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.

Assist other Guest Experience departments as needed

All other duties assigned by leadership

Education & Experience:

No education requirements for this role1+ years of related work experience preferred

Previous amusement park, theme park, or waterpark experience preferred

Language:
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with Wisconsin Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Ability to follow direction, multi-task,…