Customer Service Representative

Position

Customer Service Representative

Franksville, WI

789625

1

Hybrid: 8:00 am to 4:30 pm, 2 days per week on site, remainder of week remote. Willing to work overtime when needed.

$18-20 per hour, commensurate with experience.

Quick Cable is undergoing a transformation to improve service and productivity. The Customer Service Representative role is critical to provide prompt customer service expertise and quick response time.

• Manage customer orders timely and accurately.
• Respond to all customer inquiries with a sense of urgency and first contact resolution.
• Administer customer order changes, expedites, tracking and cancellations.
• Process all incoming emails, calls, and faxes promptly and accurately.
• Provide product and order information accurately and knowledgeably.
• Inform customers of unit prices, shipping dates, anticipated delays, etc.
• Contact customers concerning any changes or delays in shipment of orders.

• 3+ years of experience within a manufacturing customer service and order entry background.
• Experience with ERP and inventory databases.
• Proficient in PC and Microsoft Office.
• Excellent verbal and written communication.
• Organized and able to manage multiple priorities effectively.
• Self‑motivated and goal‑oriented.
• Ability to forge solid relationships with teammates, managers, customers, and operate effectively across a wide range of capabilities and personalities.
• High school diploma required.
• Associate’s degree in Sales, Marketing, Customer Service, or related field strongly preferred.

• 2 weeks PTO and 10 paid holidays.
• Benefit eligible after 30 days, including 401(k) match.
• Continuing education/tuition reimbursement up to $2,000 per year.
• Full medical and dental plan options.
• Company‑paid PPE, including safety shoes every six months.
• Ability to listen to music in operations while working.
• Birthday and company anniversary celebrations.
• Shout Out Board.
• Short- and long-term disability, supplemental life insurance, and other voluntary benefits.
• Legal services.