Reservations Agent - Bilingual

Bilingual Reservations Agent

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple:
Lead with Love. This means caring deeply for our guests, associates and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity water, we're also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Bilingual Reservations Agent. In this base plus commission paid position you are responsible for providing a friendly and efficient service to all guest while taking, recording, and cancelling reservations all with an understanding to maximize revenue and occupancy for Kalahari Resorts. As part of our team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.

Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Ability to adapt to changes quickly and shift your approach or method to best fit the situation during frequent changes, delays, or unexpected events.
• Offer product knowledge to ensure sales are completed.
• Be passionate about all Kalahari Goals and initiatives.
• Contribute to positive team relations through effective communications, teamwork and partnerships with co-workers and management team.

What We're Looking For

• Computer experience and being bilingual in Spanish is required.
• Background consisting of previous experience in retail, customer service or sales environment preferred.
• You must also be able to remain in a stationary position 90% of the time.
• Flexible schedule that could include weekends and holidays

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.