Member Services Representative

Member Services Representative

At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place!

We're more than just a credit union; we strive to make a real difference. Ready to make an impact? Let's grow together! The starting rate for this role is $18.86 per hour.

What You'll Be Doing:

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions
• Respond to members' requests, problems, and complaints, and/or direct them to the proper person for assistance and resolution
• Learn to recognize member's needs for services, and present and refer them appropriately
• Handle all monetary transactions for members

What You'll Need to Be Successful:

• This position requires a high school diploma or equivalent and a proven track record in customer service
• Proficiency in basic computer, data entry, and typing skills is required
• A positive attitude, professional image, and self-motivation are essential in the teller role
• Excellent oral and written communication skills are required

Why Choose WEST consin:

• Health, dental, and vision insurance plans
• Annual healthy living fund contribution
• Student loan repayment program
• Competitive pay
• Impressive 401(k) contribution and match plan
• Paid time off accrual
• 11 paid holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities