Customer Care Call Center Customer Care

Customer Service Representative

Temp to perm once the agents have made it past the 320 hours and we hire them on as Conduent, they have the ability to make up to
*** per hour plus bonuses. Please also submit bilingual Spanish speaking candidates.

Purpose of Position:
The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information. Candidates must be available for the first 3 weeks of training without any prescheduled days off.

Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned

Hours:

Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM – 5:00 PM. Overtime may be required.

Education/Skill/Experience Requirements:

• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

Physical Requirements:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.