Customer Service Representative

About the Role

North Shore Animal Hospital is seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help deliver customer excellence to our clients and patients.

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem‑solving skills
• Uphold the hospital’s standards for client confidentiality and service excellence
• Perform other duties as assigned

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Proficiency with computers and, ideally, practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

Must be able to accommodate Tuesdays, Saturdays, and Sundays.

• Pay starts at $18.00 – $20.00 per hour (DOE) plus tips
• Telehealth, 401(k), and pet insurance
• Access to earned wages with Daily Pay
• Comprehensive benefits package and opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

General Manager

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Destination Pet LLC endeavors to make its employment website and application process accessible to all users and applicants. Reasonable accommodations are provided to applicants with disabilities upon request.