Customer Service Representative

Location: Dunnville

Job Description:

Are you looking for a career, not a job? Then come work for Neat Companies! We have been in business for over 50 years in Dunnville, KY. We are hiring a Customer Service Representative with excellent problem solving and customer service skills to help our dealers and end users.

Duties:

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Provides pricing, product information and delivery information to store personnel as well as taking orders and upselling as the opportunity arises

Processes warranty claims, special orders and RMA’s in a timely manner

Records all calls and communications with customer in the business system, while monitoring the customer care in-box Other duties as assigned

Requirements:

Excellent Customer Service skills with the ability to display tact, diplomacy, and calmness while interacting with customers and co-workers

Above average computer skills, with an emphasis on Microsoft Excel Ability to pick up new skills and industry knowledge quickly, with an eagerness to learn more about the company & the reason behind each step of the job Strong analytical skills with the ability to multi-task Excellent organizational skills

Communicate clearly via telephone and computer

Prolonged sitting, occasional bending/stooping, pushing/pulling and twisting

Occasional light lifting and carrying up to 10 to 20 pounds

Benefits:100% Employer Paid Anthem Health Insurance $25K Employer Paid Anthem Life Insurance
401k With Employer Match Short & Long Term Disability Anthem Vision & Dental Paid vacation and holidays

Paid sick/personal time

Paid bereavement days Employee Assistance Program Access to Blu Mine Health Clinic with NO Co-pay & NO Cost for many tests & initial prescriptions

Strong job security

Family oriented culture

Apply today and join the Neat Team!

Please provide a Cover Letter, Resume & 3 (three) Professional References ABSOLUTELY NO PHONE CALLS PLEASE
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