Regular Part-time Teller

Location: Black River Falls

Description:

Does customer service come naturally to you? Do you thrive in an environment that challenges and inspires you, alongside a team that believes in you? If so, we want you to join our team as a Teller. Tellers play an important role as the “face of our bank” by cultivating excellent customer service experiences through active listening and communication, while prioritizing the needs of our customers.

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. SFB is a staple in our communities, and it all began in Durand, Wisconsin in 1934.We hire people who have a friendly, positive attitude, possess valuable knowledge, and are able to work on a team. SFB is a growing bank, and we also offer our employees opportunities to develop skills to grow and advance.

Why Join Us?

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

Supportive and inclusive culture

Professional development opportunities

Recognition of contributions and performance

Comprehensive benefit package

Paid volunteer time off& more!

Position Summary:

Under the direction of the Lead Teller, the Teller responds to routine customer inquiries in a competent manner, while building a friendly, professional customer service relationship. All Tellers are responsible to follow Bank procedure with respect to all teller transactions. The Tellers also identify and recommend products and services that will help the customer and refer customers to our other expert team members to learn more.

The Regular Part-time Teller is scheduled to work 20-29 hours per week, Monday through Friday with rotating Saturday mornings.

Primary Responsibilities and Accountabilities:

Receive checking and savings deposits: verify cash and endorsements, verify proper identification for cash back, and issue receipts of deposit.

Examine checks deposited and determine proper funds availability based on regulation requirements completing Hold Notices when necessary.

Process savings withdrawals and close accounts at customer request.

Cash checks: verify endorsements and proper identification and ensure validity of checks presented.

Process change orders, night deposit and mail transactions according to the Bank’s procedure.

Wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the ATM, vault, coin machine, cash recyclers and dispensers according to branch procedure. Replenish currency and coin as needed.

Place orders for checks and deposit slips as requested by customers and verifying that all customer information is up to date in our software and on new order.

Cross-sell bank products and services referring customers to the proper department for issues that cannot be resolved at the teller line.

Balance drawer daily, including frequent trial balancing for accuracy.

Answer customer inquiries (in-person and phone) regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

Assist Lead Teller with retention of documentation for audit and internal control purposes.

Secondary Responsibilities and Accountabilities:

Provide assistance to other departments and bank employees as needed.

Complete all assigned compliance training in a timely manner.

Follows all Bank policies, procedures, and regulations.

Other duties as may be assigned.

Required Education / Experience /

Skills:

Minimum of High School Diploma or equivalent

Previous customer service and cash handling experience

Preferred Education / Experience /

Skills:

Knowledge of bank products and services

Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.

Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

Excellent listening, verbal communication, and phone etiquette…