Customer Care Representative, Bilingual English​/Spanish

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
• Troubleshoot and resolve complex account or technical issues using available tools and resources
• Promote Associated Bank products and services that meet customers’ needs
• Mentor and train new team members to ensure consistent, high-quality service delivery
• Demonstrate professionalism and care in every customer interaction
• Collaborate with colleagues across teams to improve processes and customer experiences
• Uphold compliance with all bank policies, procedures, and regulations

• High school diploma or equivalent
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
• Bilingual English/Spanish proficiency (preferred, eligible for competitive language differential)

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in mentoring team members and ensuring compliance with banking policies and regulations.

• Customer Service Experience
• Bilingual English/Spanish Proficiency
• Mentoring and Training
• Troubleshooting Technical Issues
• Compliance with Banking Regulations

• Professionalism
• Collaboration
• Communication
• Problem-Solving
• Customer Interaction

• Banking
• Customer Inquiries
• Service Delivery
• Account Issues
• Product Promotion