Customer Service Rep

Location: Roberts

Company Description

At Domino's, we're better together by celebrating the different backgrounds and experiences each person brings to our workplace. We want you to grow and win with us; after all, most of our store owners started as delivery drivers and pizza makers in stores. If you have one or more of the skills listed below; please apply.

Is the sauce in your veins? Join #Team Dominos today.

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Roberts, WI. As a key member of our organization, you will be responsible for providing exceptional service to our valued customers, addressing their needs, and ensuring their satisfaction with our products and services.

* Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions

* Process customer orders efficiently and accurately

* Assist in all areas of the operations including prepping, preparing, and packing products

* Respond to customer questions about products, services, and company policies

* Collaborate with team members to resolve complex customer issues and escalate when necessary

* Identify and communicate common customer concerns to management

* Assist in maintaining a clean and organized work environment

* Participate in ongoing training to stay updated on company products, services, and policies

* Contribute to a positive team atmosphere by supporting colleagues and sharing best practices

Qualifications

* Excellent verbal and written communication skills

* Strong active listening abilities and empathy towards customers

* Proficiency in using computer systems, including order processing software and customer relationship management (CRM) tools

* Basic math skills for processing transactions and handling refunds

* Ability to multitask and work efficiently in a fast-paced environment

* Problem-solving skills to address customer concerns effectively

* Attention to detail to ensure accuracy in all customer interactions and data entry

* Team player mentality with a willingness to support colleagues

* Previous customer service experience preferred

* Conflict resolution skills to handle challenging customer situations professionally

* Ability to remain calm and composed under pressure

* Enthusiasm for learning about new products and services

Additional Information