Customer Service Assistant

Kohler is hiring a Customer Service Assistant to support Big Joe's Fuel&Go operations. In this on-site role, you'll serve as a primary contact for customers, handling inquiries about fuel orders, scheduling, and billing with accuracy and urgency. You'll enter and track orders in ERP/CRM systems, resolve delivery or invoicing issues, and coordinate with manufacturing, logistics, and sales to ensure on-time, error-free service.

You'll document interactions, maintain account records, and identify recurring issues to improve processes. Working within Kohler's culture of craftsmanship and innovation, you'll collaborate across teams to deliver responsive, sustainable service that strengthens long-term customer relationships and supports ongoing business growth.

Responsibilities

• Serve as primary contact for Big Joe's Fuel&Go customers via phone and email
• Process and track fuel orders accurately in ERP/CRM systems
• Coordinate with manufacturing, logistics, and sales to support on-time deliveries
• Resolve customer issues related to orders, deliveries, or billing
• Maintain and update customer account records and documentation
• Monitor order status and proactively communicate updates or delays
• Support invoicing, adjustments, and basic billing questions
• Identify recurring service issues and suggest process improvements
• Adhere to safety, quality, and compliance standards in a manufacturing environment
• Contribute to a collaborative culture aligned with Kohler's craftsmanship and sustainability values

Required Skills

• Customer service
• Order entry and processing
• ERP/CRM systems
• Data entry accuracy
• Billing and invoicing
• Issue resolution
• Communication skills
• Time management
• MS Office (Excel, Outlook)
• Basic logistics coordination