Reservations Agent

This is a great opportunity for someone who enjoys talking with people, helping guests plan their stay, and making sure the details are taken care of. As a Reservations Agent, you’ll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico.

• Answer incoming phone calls and assist guests with questions about Chico Hot Springs.
• Book, modify, and manage lodging reservations.
• Book and assist with restaurant reservations.
• Provide guests with accurate information about the resort, accommodations, dining, amenities, and activities.
• Make outgoing calls to upcoming guests to confirm reservation details and help ensure everything is in order before their arrival.
• Assist guests with changes, special requests, and other reservation needs.
• Communicate professionally and warmly with guests by phone and other channels as needed.
• Work closely with the Front Office and other resort departments to ensure guests have a smooth experience.
• Maintain accurate reservation information and follow established Front Office procedures.
• Help create a welcoming and memorable guest experience from the very first phone call.

We're looking for someone who is:

• Friendly, personable, and comfortable talking with guests over the phone.
• Organized and able to manage multiple reservations and requests accurately.
• A clear and professional communicator.
• Comfortable using computers and learning new software systems.
• Dependable and able to work independently during scheduled shifts.
• Patient and solution-oriented when helping guests with questions or changes.
• Someone who genuinely enjoys hospitality and helping people.

Previous hotel, resort, reservations, or Front Office experience is preferred. Experience with Opera or other hotel/front office reservation software is a plus, but we are willing to train the right person. If you’re looking for a part-time position where you can interact with guests, work with a great hospitality team, develop front office skills and be part of a truly unique Montana property, we’d love to meet you!

Equal Opportunity Employer
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