Service Advisor Job Hales Corners Wisconsin USA,Customer Service/HelpDesk

Holz Motors, located in Hales Corners, WI, is a family-owned dealership with a long-standing reputation for quality vehicles, exceptional service, and community commitment. We strive to make every customer a customer for life, believing that happy employees create happy customers. Every team member plays a vital role in our success, and we are committed to providing a supportive environment, opportunities for growth, and the same award-winning service our community has trusted for generations.

Position Overview:

Holz Motors is seeking a customer-focused Service Advisor to join our Service Department. This role serves as the first point of contact for customers and plays a key part in delivering a smooth and positive service experience. You will handle incoming calls, schedule appointments, write repair orders, and support customers throughout their visit. This position is ideal for individuals with strong customer service skills - experience in retail, hospitality, or similar fields is highly valued.

Key Responsibilities:

Deliver prompt, courteous, and efficient customer care
Set appointments and write repair orders for
Serve as concierge support for customer inquiries by phone or in person
Ensure customers receive clear communication and world-class service
Maintain consistent selling of technician time and distribute work efficiently
Carry out additional tasks that help enhance the overall customer experience

Qualifications:

Organized and friendly personality
Proven success in a customer service or sales-related role
Ability to oversee and coordinate the work of others
Strong time-management skills
Excellent communication skills
Professional appearance and demeanor
Experience with Tekion is a plus!!

What we offer

Medical and Dental Plan available
$15k of Employer paid life insurance
Ancillary insurance products available- life, disability, critical illness, accident
Employee Assistance Program
401k plan and Profit Sharing
Paid Holiday and Vacation
Career advancement opportunities, promote from within
Employee vehicle purchase plans
Local event tickets
- Brewers, Packers, Museum, Zoo
Proud community supporters of the Milwaukee Museum and Milwaukee Zoo
Discounts on products and services

Holz Motors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status