Senior Service Specialist

Location: Kohler

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

Under the direction of the Regional Manager, the Senior Service Specialist is responsible for delivering technical support, field service expertise, and dealer development for the Engine Division. This position serves as the primary technical resource for authorized dealers, providing phone-based troubleshooting, on-site diagnostics, and hands-on product training. The Senior Service Specialist ensures that dealers receive prompt, accurate, and professional support to maintain high customer satisfaction.

The ideal candidate must be located in either Florida, Georgia or Alabama.

Specific Responsibilities:

Phone-Based Technical Assistance

• Serve as a senior-level technical support contact, assisting dealers via phone, email, or digital platforms.
• Diagnose complex mechanical, electrical, and fuel-system issues and guide dealers through troubleshooting steps.
• Provide warranty guidance, parts identification, repair procedures, and service manual interpretation.
• Maintain detailed ticket notes and ensure follow-up until issues are resolved.

Dealer Support & Field Service

• Visit authorized small-engine dealers to provide on-site technical support, diagnostics, and repair guidance.
• Conduct dealer assessments to identify service capabilities, gaps, and improvement opportunities.
• Deliver hands-on technical training, product updates, and best practices during field visits.
• Support new dealer onboarding (through distributor) and ensure compliance with service policies and warranty procedures.
• Document field findings and escalate emerging product issues to engineering or quality teams.

Quality Feedback & Product Improvement

• Report recurring field issues, failure trends, and dealer feedback to engineering, quality assurance, or product management.
• Participate in root-cause analysis efforts and support product improvement initiatives.
• Provide input on new model launches, service readiness, and parts support.

Relationships and Contacts

• Reports to the Manager - Field Service & Parts (USA/Canada)
• Frequent contact with Engineering, Marketing and Quality departments for the purpose of maintaining quality and solving of service problems.
• Frequent contact with technical publications and parts order staff within the Service Department, to assist them when required.
• Daily contact with distributors and dealers by phone, in person and email.
• Frequent contact with OEM accounts and OEM distributors.
• Occasional contact with vendors through Engineering and Purchasing Departments for technical and field service information.

Requirements:

• 3-5 years of experience in troubleshooting and repair of Gasoline Turf and Utility Engines and Diesel Engines and Common Rail Engines.
• An associate degree is preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience.
• Strong customer service skills are required
• Group training experience or sales experience is desired.

Applicants must be authorized to work in the US…