Guest Services Specialist

Come join our industry-leading company as a Guest Service Specialist and experience these benefits:

• Monday thru Friday workweek, 7am to 5pm
• Full or Part Time Hours
• Great Health, Vision and Dental plans (individual and family)
• Generous PTO Plan
• Paid Holidays
• 401(k) with an aggressive match starting after 60 days. No one-year waiting period. We want to get you to your retirement goals as quickly as we can.
• Closed Weekends to Spend Time with Family and Friends
• Paid Training
• Advancement Opportunities
• Friends, Family and Employee discounts
• Paid Uniforms
• Team Member Appreciation and Recognition Events
• An Award-Winning Workplace Culture

• Employee-first company
• 53 years strong with 7 locations – Brookfield (Bluemound Rd. & Capitol Dr.), Grafton, Hartland, Muskego, New Berlin and Oconomowoc.
• Committed to creating exceptional experiences for our team members thrive
• We live our mission of “we exist to serve because you deserve better” daily
• Our core values of family, integrity, hospitality, growth, professionalism and initiative influence all that we do and how we conduct ourselves
• We are passionate about elevating the automotive repair industry – as a workplace setting and the customer experience
• Invested in success – technology, training, and an entire Business Development department that brings in quality customers who can and want to maintain their vehicles

• Provide world‑class customer service
• Shuttle customers to their destination in Silver Lake Auto provided vehicle
• Pick up and deliver parts as needed
• Wash vehicles, wipe down interior surfaces, and vacuum
• Ensure customer vehicles are clean and ready for delivery or pick‑up
• Monitor and communicate loaner car service needs
• Help maintain the facility’s professional appearance and hospitality
• Stocking and organizing inventory supplies

• Possess a valid Driver’s License
• Utilize company‑provided safety equipment and follow safety procedures
• Maintain a clean, professional, and safe work area and appearance
• Operate with a high level of energy, positive attitude, and excellence
• Possess a hunger to learn, help and improve through coaching