Counter Assistant

Counter Assistant

At Parts ASAP, we've built North American's most comprehensive source for agricultural and construction parts by seamlessly uniting companies, teams, processes, knowledge bases – and our most important resource – our Parts ASAP people.

Our Parts ASAP people support our growth and define our success by embracing the driving principles at our company's core: unparalleled access to parts for all types of equipment, an unrelenting commitment to customer success, and a constant drive for improvement.

Essential Duties and Responsibilities

• Greets and directs walk-in customers based on need, complexity and type of transaction
• Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available. Closes sales orders to invoices upon request; collects cash/check; processes credit cards.
• Handles all internal/inter-company CRMs, as designated by the store manager
• Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up.
• Handles overflow customer calls when needed.
• Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account.
• Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor.
• Completes "will send check" orders upon receipt of check.
• Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced.
• Monitors "will call" parts area / sold area for possible sales that are outdated and transfers back into stock as necessary.
• Monitors voice mail and delegates to the counter.

Preferred Education/Experience/Skills

• High School graduate, or equivalent work experience.
• Basic to intermediate knowledge of agricultural equipment. Basic computer knowledge including e-mail, Word, Excel and inventory control software.
• Ability to prioritize multiple tasks.
• Proven customer service experience particularly within the agriculture and construction parts sectors, preferred.
• Strong verbal communication skills.

We are committed to supporting the health, financial security, and well-being of our employees and their families. Our competitive benefits package includes:

• Medical, Dental, and Vision Insurance – multiple plan options to meet your needs.
• Company-Paid Life Insurance with additional voluntary coverage options.
• Short-Term Disability (STD) and Long-Term Disability (LTD) protection.
• Hospital Indemnity, Accident and Critical Illness Insurance options for added financial security.
• 401(k) Retirement Plan with Company Match to help you build your future.
• Wellness Programs and Resources, including preventative care support and employee assistance programs.
• Paid Time Off and Company Holidays.
• Employee Assistance Program (EAP) for confidential counseling and support.

We invest in our people because we know our success depends on theirs.

Parts ASAP is proud to be an Equal Opportunity Employer.