PIT Supervisor - BOX PERSON - 2nd

Pit Supervisor - Box Person - 2nd Posting

Job Category:
Gaming

Location:

Keshena, WI 54135, USA

Essential duties and responsibilities include the following:

• Supervising the operation of all table games offered at MCR.
• Assisting with auditions, training, and assessment of subordinate employees.
• Maintaining the highest quality standards in all areas of guest service and hospitality and developing players.
• Ensuring that all games move at an appropriate pace.
• Maintaining appropriate game spread, limits, and staffing.
• Supervising all games in the Table Games Department (Black Jack and all Specialty games offered at MCR).
• Being responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
• Informing Table Games Manager of all noteworthy, suspicious, or unusual activity.
• Facilitating the flow of information throughout the casino.
• Coaching employees in his/her span of control to maintain and improve on expected levels of performance and productivity by using positive motivation.
• Being familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, player tracking and board sheets, etc.
• Having knowledge of local gaming laws (federal, state, and tribal, etc.).
• Having a thorough knowledge of all the regulations affecting the operations of the Menominee Casino Resort, i.e. Compact, MICS, Tribal Internal controls, and Department manuals and/or handbooks.
• Being responsible for maintaining a consistent, regular, and prompt attendance record.
• Watching the Table Games Operators and Multi-Games operators for efficiency while dealing as well as ensuring operators are in compliance with all Table Games Procedures and Internal Controls.
• Evaluating guests to determine their skill and style of play.
• Making Table fills/credits as needed.
• Monitoring cash and chip transaction between operators and patrons, and ensuring that operators are accurately paying out table transactions to patrons.
• Monitoring any and all unusual activity between operators and patrons for possible collusion.
• Passing all pertinent information to management, Table Games Manager, fellow Pit Supervisor-Box Persons, and/or Casino Shift Manager.
• Alerting proper personnel of the need to remove obnoxious patrons from the premises.
• Continuing all refresher training offered by Table Games.
• Having excellent guest service skills.
• Maintaining confidentiality.
• Performing any other duties as assigned by Management.

Supervisory responsibilities:

Assure all policy and procedures are being followed with all T.G.O's and/or M.G.O's. Reports any discrepancies to the Table Games Manager. Must be a cooperative member of our high-powered Table Games team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

High School diploma or GED and a minimum of one year verifiable experience in Table Games. Shall pass and maintain a passing grade in all Table Games offered by the Menominee Casino Resort. Shall pass and maintain a passing grade in all training offered by the Table Games and/or the Menominee Casino Resort. Must pass Pit Supervisor-Box Person training with a score of 80% or better prior to being hired.

Must have the ability to effectively use Windows and Microsoft Office. Must have the ability to effectively use Player tracking systems.

Special

Qualifications:

Strong communication and interpersonal skills required. Must be twenty-one (21) years of age or older. A home phone must be maintained. The ability to maintain confidentiality. He/she must be able to be approved for and maintain a valid gaming license. Candidate must be of good integrity, honest, and trustworthy. Strong organizational and interpersonal skills required. Preference given to qualified Menominee applicants.

Language

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization. Ability to speak, write and read Menominee Language is a plus.

Mathematical

Skills:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

Physical

Qualifications:

While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The employee is required to stand for the entire shift. The Employee must be able to bend, twist and reach…