Players Services Representative

Players Services Representative

Position:
Player Services Representative Hourly: $17.25/Hour Full-Time (Second/Third Shift) and weekend differential applied, if applicable

Location:

Gaming Division

Reports to:

Player Services Supervisor

Responsibilities:

• Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort. Responsible for completing check cashing, debit/credit advances, slot ticket redemptions, chip redemptions and currency exchanges.
• Responsible for deposits, double-checking the soft count, filling, and balancing of the ticket redemption kiosks. Responsible for the inventory of table games chips, cards, and dice. Sending new table games cards to the tables, doubling the table games cards prior to receiving them into the vault from the tables to ensure accuracy, and cutting the used cards and drilling dice.
• Responsible for addressing player inquiries and resolving customer-service problems and disputes relating to Player Services and reporting all disputes to the Player Service Manager.
• Responsible for Star Club transactional duties, to include but not limited to; new member signups, entering/updating member contact information, reprint player's card and troubleshoot card issues.
• Responsible for entering all point adjustments on their shift.
• Responsible for monitoring promotional coupon levels, including gas certificates and printing Direct Mail offer coupons.
• Responsible for all customer coats and personal belongings checked into the coat room.
• Responsible for organizing all paperwork throughout the shift.
• Must exhibit a cohesive working relationship with all employees.
• Must maintain an acceptable departmental attendance record. Must be reliable and prompt when reporting to work.
• Must wear the approved, departmental uniform. Will update all computer entries and keep the supervisor informed of any problems. Responsible for making general/informational Casino Announcements.
• Provide customer account information to requesting departments and guests.
• Responsible for ticket sales, gas certificates and gift cards.
• Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort. Must adhere to the Casino's Drug and Alcohol-Free Workplace Policy during employment.
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:
  Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
• Must adhere to all aspects of the Anti-Money Laundering Program and its regulations, including but not limited to Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.

Qualifications &

Education:

• High School Diploma or GED;
  Required if under 19 years old.
• North Star Mohican Casino Resort is looking for a courteous and friendly individual.
• Applicant may be asked to submit to and pass a general math test. A basic computer skill is required. Must possess accurate keyboarding skills (may be asked to demonstrate typing skills). Must have good verbal communications skills (may be asked to demonstrate skills). Must have excellent customer service skills and always maintain a professional attitude. Must have ability to work with limited supervision.
  
  Must possess the ability to access and react to customer service needs. Must be able to work under stressful situations daily. Advanced knowledge of fryers, grilling, and oven use. Proficiency in advanced knife skills and culinary techniques. In-depth product knowledge and cooking expertise. Understanding and execution of job assignments. Ability to create, cost, understand, and follow recipes accurately.
• Capability to work independently with minimal supervision. Maintain positive attitude and foster teamwork. Effective communication skills with colleagues and management.
• Meet all employment qualifications set by North Star Mohican Casino Resort.
• Pass pre-employment drug and health screenings.…