Service Advisor

Position

Express Service Advisor at Gordie Boucher Ford of Thiensville. Responsibilities include determining automotive problems, listening to customer descriptions of symptoms, clarifying problems, conducting inspections, taking test drives, checking maintenance records, and examining service schedules. Preparing repair orders with described symptoms, problems, causes, repairs, and services required, obtaining approvals, and entering repair orders into the service database system. Previous dealership experience preferred.

Clean driving record and drug test required.

Must have equipment maintenance and product knowledge, be a motivated self‑starter, outgoing, proactive, willing to learn, and able to work in a fast‑paced environment with a positive attitude. CDK experience is preferred. Must maintain top‑rated CSI standards and focus on world‑class customer service. Drug test required.

• Competitive base salary/commission
• Health insurance
• Dental
• Vision
• Cafeteria plan
• Paid vacation days
• Spiffs and rewards for top performers

Part of the Boucher Group, a family‑owned & operated business recognized as Wisconsin’s largest dealership group and consistently listed among the Milwaukee Journal Sentinel Top 100 Workplace list. The group holds an A+ rating from the Better Business Bureau.

The organization actively supports charities and not‑for‑profit organizations including the Muscular Dystrophy Association, La Causa, Johnetta Borum Foundation, JDRF, Vince Lombardi Charitable Funds, Bobbi‑Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and others.

We are an equal opportunity employer committed to diversity and inclusion.