PIT Supervisor - BOX PERSON - 2nd Posting

Table Games Supervisor

Essential duties and responsibilities include the following:

• Responsible for supervising the operation of all of the table games offered at MCR.
• Must assist with auditions, training and assessment of subordinate employees. Maintains the highest quality standards in all areas of guest service and hospitality and developing players.
• Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing. Shall supervise all Games in the Table Games Department (Black Jack and all Specialty games offered at MCR).
• Shall be responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
• Informs Table Games Manager of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino.
• Coach employees in his/her span of control to maintain and improve on expected levels of performance and productivity by using positive motivation.
• Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, player tracking and board sheets, etc.
• Knowledge of local gaming laws (federal, state, and tribal, etc).
• A thorough knowledge of all the regulations affecting the operations of the Menominee Casino Resort, i.e. Compact, MICS, Tribal Internal controls, and Department manuals and/or handbooks
• Responsible for maintaining a consistent, regular and prompt attendance record.
• Shall watch the Table Games Operators and Multi-Games operators for efficiency while dealing as well as ensuring operators are in compliance with all Table Games Procedures and Internal Controls.
• Shall evaluate guests to determine their skill and style of play.
• Shall make Table fills/credits as needed.
• Shall monitor cash and chip transaction between operators and patrons, and ensure that operators are accurately paying out table transactions to patrons.
• Shall monitor any and all unusual activity between operators and patrons for possible collusion.
• Pass all pertinent information to management, Table Games Manager, fellow Pit Supervisor-Box Persons, and/or Casino Shift Manager.
• Shall alert proper personnel of the need to remove obnoxious patrons from the premises.
• Shall continue all refresher training offered by Table Games.
• Shall have excellent guest service skills.
• Shall maintain confidentiality.
• Shall perform any other duties as assigned by Management

Supervisory responsibilities:

Assure all Policy and procedures are being followed with all T.G.O's and/or M.G.O.'s. Reports any discrepancies to the Table Games Manager. Must be a cooperative member of our high-powered Table Games team.

Qualification requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

High School diploma or GED and a minimum of one year verifiable experience in Table Games. Shall pass and maintain a passing grade in all Table Games offered by the Menominee Casino Resort. Shall pass and maintain a passing grade in all training offered by the Table Games and/or the Menominee Casino Resort. Must pass Pit Supervisor-Box Person training with a score of 80% or better prior to being hired.

Must have the ability to effectively use Windows and Microsoft Office. Must have the ability to effectively use Player tracking systems.

Special qualifications:

Strong communication and interpersonal skills required. Must be Twenty-one (21) years of age or older. A home phone must be maintained. The ability to maintain confidentiality. He/she must be able to be approved for and maintain a valid gaming license. Candidate must be of good integrity, honest, and trustworthy. Strong organizational and interpersonal skills required. Preference given to qualified Menominee applicants.

Language skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and…