Credit and Collections Specialist

About Us:

At Summit Golf Brands (SGB), we design and produce high-end golf apparel worn by players and fans around the world. You'll find our brands at over 3,000 country clubs, resorts, and retailers in more than 25 countries. We're a growing, innovative company that takes pride in quality craftsmanship and in the people who help make it happen.

We're looking for a Full-Time Credit and Collections Specialist to join our finance team in Barneveld, WI. This position plays a critical role in the overall success of the department; therefore, the individual must be a dedicated team player committed to achieving excellent results. Sound knowledge of credit and collections is necessary (i.e. releasing orders, researching and resolving aged invoices and chargebacks, working with internal staff and external clients to resolve discrepancies).

Requirements:

• Associate degree in a related field or at least three years of experience in accounts receivable, collections, credit analysis or general accounting.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stress.
• Skilled in negotiation and problem‑solving.
• Work a flexible schedule that may include early mornings, evenings, weekends and/or holidays.
• Communicate clearly in oral and written form on a constant basis.
• Work independently, utilize good judgement and possess a strong sense of initiative.
• Organize and prioritize a variety of tasks and assignments and manage time wisely.
• Sit for extended intervals 90% of the day.

Position Responsibilities:

• Manage and collect the Accounts Receivable for a portfolio of accounts.
• Review pending shipments and release orders according to established criteria and balance order release vs hold to keep production moving without too much risk to our receivables.
• Correspond directly with clients to resolve disputes and issues related to aged invoices, chargebacks and miscellaneous items.
• Provide invoice copies, proof of deliveries, back up documentation, statements, packages and any other information needed by client to resolve payment discrepancies.
• Communicate and collaborate with other departments and/or sales reps to resolve client issues and past due accounts.
• Assist the Accounts Receivable department when needed (i.e. helping to answer incoming calls and assisting with cash application if needed).
• Send past‑due reminders by email and make outbound collection calls.
• Assess credit risk and set credit limits.
• Assess past due balances for their worthiness of pursuing or adjusting off.
• Recommend slow pay or high‑risk clients and balances as potential bad debt reserve items.
• Arrange payment plans.
• Reclamation of goods if needed.
• Request and process credit applications.
• Maintain client credit and credit/debit card information securely.