Lead Teller

Job Details

Job Location:

Main BRF Branch - Black River Falls, WI 54615

Position Type:
Full Time

Education Level: High School

Job Category:
Management

Consistent Daytime Hours | Leadership Role | Positive Team Culture | Community Impact

At SFB, we don't just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

• A consistent, daytime schedule
• A supportive, inclusive culture that recognizes your contributions
• Paid training and professional development opportunities
• Tuition support for finance/banking courses and certifications
• Saturday shift pay differential
• Comprehensive benefit package
• Paid volunteer time off
• and more!

As a Lead Teller, you'll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible Saturday morning shifts to support another branch location. Your responsibilities will include:

• Provide day-to-day leadership, coaching, and support for teller staff
• Assist customers with deposits, withdrawals, and more complex transactions
• Troubleshoot and resolve teller balancing, transaction, and customer issues
• Assist with hiring, onboarding, and training new teller staff
• Support employee development through regular coaching and performance conversations
• Create schedules and ensure proper branch coverage
• Oversee cash operations, including vault, ATM, and cash recyclers
• Order and manage branch cash levels within established limits
• Promote and refer bank products and services
• Ensure compliance with policies, procedures, and banking regulations
• Maintain accurate records for audits and internal controls

What We're Looking For:

• High school diploma or equivalent required
• Previous customer service and cash-handling experience required
• Prior banking experience strongly preferred
• Leadership or mentoring experience preferred
• Strong communication, problem-solving, and organizational skills
• Detail-oriented with a high level of accuracy
• Ability to make sound decisions in a fast-paced environment
• Positive, professional attitude with a desire to lead a team
• Comfortable using computers and learning new systems

Including physical requirements:

• Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday.
• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.
• Must be able to grasp and lift up to 40 pounds infrequently.
• Bending, stooping about 5-10% of the workday depending on the day's job duties (such as vault counts).
• Serves as a representative of the organization at appropriate functions.

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we've built our reputation on trust, relationships, and community involvement. At SFB, you'll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.