Float Personal Banking Advisor - White Lake

About this Position

LMCU is looking for a Float Personal Banking Advisor who will serve as a financial consultant and advocate for LMCU’s members, including both new and existing consumer and business clients.

This role focuses on meeting members’ financial needs by providing expert guidance, actively cross‑selling LMCU products, and delivering exceptional service. Personal Banking Advisors are responsible for setting up new accounts, processing loans, and assisting with a variety of financial products while building long‑term relationships with members to help them achieve their financial goals.

Requirements for the role include strong consultative skills, a commitment to service excellence, the ability to meet individual and branch goals, excellent attention to detail, superior verbal and written communication, and the ability to provide solutions through exceptional critical thinking.

• Member Experience
  :
  Promote strong member interactions by establishing trust and rapport, ensuring a personalized and consultative approach to address financial needs.
• Educate and inform members on LMCU products and services, identifying opportunities to cross‑sell relevant products such as loans, credit cards, second mortgages, and other banking services.
• Demonstrate critical thinking and problem‑solving skills to identify solutions that meet members’ needs while mitigating risks to both LMCU and its members.
• Build relationships with members, ensuring high‑quality service that encourages retention and satisfaction.
• Resolve conflicts and de‑escalate unfavorable situations, maintaining a high level of professionalism, empathy, and care in every interaction.
• Self‑manage prioritization and organization of tasks, ensuring timely follow‑ups and accuracy in all dealings with members.
• Ensure compliance with LMCU’s policies and regulatory requirements when processing financial transactions, managing sensitive member data, and maintaining security standards.
• Product Promotion / Growth
  :
  Consult with both consumer and business members, demonstrating accurate processing of new consumer accounts, loans, credit cards, second mortgages, HSA or IRA accounts, and business account products.
• Actively contribute to branch goals by meeting individual sales and customer‑service targets, promoting LMCU products that meet the financial needs of members.
• Represent LMCU in the community by participating in sponsored events or on‑site business employer group sessions, building brand awareness and promoting LMCU services.
• Identify opportunities to refer members to other LMCU departments (Mortgage, Wealth, Premier, Insurance, Treasury, Commercial) to enhance satisfaction and branch growth.
• Mentor and coach peers, sharing best practices for referrals, product knowledge, and sales technique.
• Adapt to changing branch needs, maintaining composure and effectiveness in a dynamic work environment, and contributing to problem‑solving when faced with new challenges.
• Assist in various aspects of branch operations as needed, including processing transactions, handling vault responsibilities, and taking on supervisor duties during Saturday shifts or other peak times.

• Three to five years of similar or related experience, including preparatory experience.
• High school diploma or equivalent (required); additional coursework or banking experience preferred.
• Michigan Resident with a Producer Credit Insurance License required for all Michigan‑based employees. External candidates must complete the licensing examination and provide proof of certification within 90 days of hire.
• Ability to become registered through NMLS and achieve notary certification through the county.
• Strong interpersonal and communication skills to effectively engage with members and provide personalized financial solutions.
• In‑depth knowledge of LMCU products and services, with the ability to process consumer and business accounts and loans accurately.
• Proven ability to meet sales targets and contribute to branch goals in a results‑driven environment.
• Exceptional problem‑solving and conflict‑resolution skills, with the ability to handle challenging situations calmly and professionally.
• Adaptability and a flexible approach to meeting changing needs and demands in the branch.

• Weekly pay and retirement savings options.
• Comprehensive health coverage, including medical (with prescription), dental, vision, and HSA match.
• Paid parental leave and tuition reimbursement.
• Additional benefits available; a full list can be obtained upon request.

LMCU is an Equal Opportunity Employer.