Senior Credit and Collections Specialist Job in Sturtevant, WI

Senior Credit And Collections Specialist

We are looking for an experienced Senior Credit and Collections Specialist to support financial operations for a long-term contract opportunity in Mount Pleasant, Wisconsin. This role focuses on evaluating credit risk, improving receivables performance, and resolving complex account issues while maintaining strong customer and dealer relationships. The ideal candidate brings sound judgment, strong analytical ability, and a disciplined approach to protecting cash flow and minimizing exposure.

Responsibilities:

• Assess customer creditworthiness by reviewing applications, payment patterns, financial data, trade references, and external credit information to determine appropriate terms and limits.
• Oversee account exposure and receivables trends, identifying risk indicators such as delinquency patterns, order holds, and deteriorating payment behavior.
• Drive collection efforts across assigned accounts by securing payment commitments, following up on overdue balances, and escalating unresolved issues when necessary.
• Reconcile customer accounts by resolving discrepancies involving unapplied cash, partial payments, credits, over payments, and invoice-related disputes.
• Investigate deductions and chargebacks, including pricing variances, promotional claims, freight issues, returns, damaged goods, and compliance-related debits, to confirm validity and recover unsupported amounts.
• Partner with Sales, Finance, Customer Service, Logistics, Pricing, and Operations to address credit holds, correct root causes of disputes, and support timely order fulfillment.
• Maintain complete and accurate account records, including credit documentation, tax-related forms, account notes, and supporting backup for audit readiness.
• Produce reporting on aging, deduction activity, collection progress, disputed balances, and high-risk accounts to support management decisions and month-end close.
• Recommend actions such as revised payment terms, credit holds, payment plans, third-party collections, write-offs, or legal escalation based on account status and business risk.
• Provide senior-level guidance on complex receivables matters and contribute ideas that improve controls, reduce delays, and strengthen compliance with credit policies.