Lead MSR Job East Ellsworth Wisconsin USA,Finance & Banking

AtWESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place!

We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals.

Recommends policy and procedure changes and additions to create a fast and efficient loan process.
Collaborates with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development
Assist employees with error resolution - resolve member/employee concerns/discrepancies
Monitor and manage office cash supplies, including weekly cash orders
Completes monthly reporting - ATM inspections, end of month drawer reporting, security checks, mutilated cash, etc.
Act as vault custodian- handling ATM, Recycler machine, and managing cash shipments from Federal Reserve
Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II job descriptions

What You’ll Need to Be Successful:

High school diploma or general education degree required
2 years of customer service and/or cash handling experience perferred

Why ChooseWESTconsin:

Health, Dental, and Vision Insurance Plans
Annual Healthy Living Fund Contribution
Student Loan Repayment Program
Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.