Verification Specialist - Bilingual

Verification Specialist I Description & Duties:

The Verification Specialist I’s complete calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk related activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues.

USD $18.00 - USD $19.00 /Hr.

include the following. Other duties may be assigned.

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.

• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.

• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

• Two years of call center or customer service experience required.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills
• Strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift until 9pm and 1 Saturday shift 8-4pm every 7 weeks

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

* Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or…