Communications Officer

Jackson County is accepting applications to establish an eligibility list to fill future Full Time and Limited Term Communication Officer positions.

These are non-sworn positions in the Communication Division of the Sheriff's Office. Engages in the dispatching of emergency vehicles in response to calls requiring police, fire or medical services; answers and logs calls and inquiries of emergent and non-emergent nature.

This is a specialized non-sworn law enforcement position in the Communication Division of the Sheriff's Office. This position requires training and familiarization with emergency service dispatching entailing a 9‑1‑1 system.

Full Time Positions are benefited. Limited Term Positions are not benefited.

• Answers calls by radio and telephone and dispatches public safety personnel as required, and provides information to callers and public safety responders.
• Listens to radio communications and responds with voice quality that transmits with clarity. Listens to multiple conversations at the same time.
• Logs calls and actions taken in accordance with prescribed procedures.
• Operates high speed electronic teletype with either printer or CRT readout.
• Ascertains nature of calls to assure correct information to determine necessary action to be taken.
• Operates all equipment and monitors its operation to assure proper functioning.
• Makes out reports as prescribed by established procedure.
• Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions.
• Performs multiple tasks simultaneously.
• Deals with the public and public safety personnel courteously and in a business‑like manner, even under stress.
• Performs a variety of tasks associated with the operation of a computer‑aided emergency communication center.
• Acts courteous, cooperative and respectful at all times with the public, public officials, service vendors, inmates, peer employees, all county related departments and supervisors.

• High School Diploma or equivalent;
  Associate's degree or job‑related coursework and/or knowledge of public safety and security preferred.

• Knowledge of police communication methods and techniques.
• Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data and property.
• Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process.
• Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities.
• Knowledge of specific locations within Jackson County and surrounding areas.
• Knowledge of all operations of an emergency dispatch center.

• Excellent interpersonal skills in dealing with the public in enforcement situations required.
• Utilize effective communication skills; be polite, courteous, and professional in manner.
• Problem Identification skills – identifying the nature of problems.
• Social Perceptiveness skills – being aware of others' reactions and understanding why they react the way they do.
• Critical Thinking skills – using logic and analysis to identify the strengths and weaknesses of different approaches.
• Speech skills – talking to others to effectively convey information.
• Active Listening skills – listening to what other people are saying and asking questions as appropriate.
• Judgment and Decision Making skills – weighing the relative risks and benefits of a potential action.
• Exercises good judgment in dispatching and answering inquiries.
• Possesses clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message.
• Proficient in keyboarding skills.

• Documenting/Recording Information – entering, recording, storing, or maintaining information in written, oral or electronic data format.
• Resolving Conflict, Negotiating with Others – handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others.
• Communicating with Other Workers – observing, receiving, and otherwise obtaining…